Uptime Services

24/7/365

CTS, provides technical support for some of the country’s largest users of mobile technology. CTS can design custom help desk services to any level you choose. From first call ticketing to level 3 support 24/7/365, CTS will develop a help desk strategy and infrastructure that is unique to you.

Overnight Advance Replacement

When a device fails in the field and you must wait while the device gets shipped away for repair, gets fixed, and finally shipped back to the user, it can have a devastating impact on your business. CTS Overnight Advanced Replacement assists our customers to achieve maximum productivity and uptime. In case of a non-functional device, CTS is notified and ships a replacement device, already profiled with the customers’ master image, overnight to the customer. They then send the non-functional device to CTS for repair and return to service.

Break / Fix Services

In cases where traditional depot level repair is appropriate, CTS can assist there as well. As an authorized service center for companies such as Apple, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.

Extended Warranty and Accidental Damage Protection

Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies.

Technical Support Services

Technical Support Services are unique to each customer. You decide how much support you need and when you need it. Whether it’s 8/5/5, or 24/7/365 or any combination in between, CTS’s enterprise class technicians are at your service. They are available on a turn-key or a la carte basis and will be customized to meet your requirements. This broad category of services includes, but is not limited to:

Phone support
Remote support of equipment
Remote monitoring
Accidental damage protection
Extended warranty
Patch management & distribution

Mobile support management
Break/fix repair
Overnight advance replacement
Reporting
Training