CTS Support Services are designed to ensure long-term program viability by providing technical support, reports & data, and even a way to unwind and de-install when a project is complete.  All services are designed to minimize the burden on your resources are available turn-key or  la carte and are customized to meet your business objectives. Support Services include, but are not limited to, the following:

Program Viability Services

• 24/7/365 Phone support
• Remote monitoring and control of equipment
• Mobile support management
• Repair depot

Reporting Services

• Inventory / asset-tracking
• Incident / ticket status
• Up-time/resolution time

Unwind Services /
Lifecycle Management

• De-installation of equipment
• Removal of storage devices and return to customer for destruction
• Refurbish or recycle
• SaaS transitioned to customer-designated staff