CTS Support Services are designed to ensure long-term program viability by providing technical support, reports & data, and even a way to unwind and de-install when a project is complete.  All services are designed to minimize the burden on your resources are available turn-key or  la carte and are customized to meet your business objectives. Support Services include, but are not limited to, the following:

Program Viability Services

 

  • 24/7/365 Phone support
  • Remote monitoring and control of equipment
  • Mobile support management
  • Repair depot

Reporting Services

 

  • Inventory / asset-tracking
  • Incident / ticket status
  • Up-time/resolution time

Unwind Services /
Lifecycle Management

  • De-installation of equipment
  • Removal of storage devices and return to customer for destruction
  • Refurbish or recycle
  • SaaS transitioned to customer-designated staff
Product Inquiries

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